Terms & Conditions

This website is maintained by Janet Bradley a Professional Florist in order to facilitate the online sale of flowers, floral displays and associated sundries. The terms and conditions below outline the service we make available to you.
1. Products
1.1 Each display is designed uniquely by a professional florist. Please note that due to seasonal availability, our florist may substitute flowers for a suitable alternative.

1.2 Vases and containers shown in pictures are included where stated but may vary due to availability .

1.3 To ensure longer lifespans, certain flowers and plants may be delivered in bud.

1.4 Some flowers or plants may be harmful or poisonous therefore not for consumption.

1.5 Products are delivered next day unless another delivery date is specified.

2. Prices
2.1 Prices do not include delivery, £7 must be added to the price of chosen item. Delivery only to areas stated on website.

2.2 Quotations for weddings, and corporate events are valid until the date of the event. A deposit of £100 is necessary to secure a wedding date.

3. Orders and Payment
3.1 All personal details, including address, accurate postcode,  contact phone  number together with those of the intended recipient and all necessary payment, must be provided before an order can be processed.

3.2 We accept payment through the website via secure PayPal.

4. Delivery
4.1 Orders confirmed by 1.00pm can be arranged for next day delivery.

4.2 Orders placed on Sundays or bank holidays will be processed the next working day.

4.3 We will endeavour to deliver your order as instructed. Please provide a daytime contact telephone number where we can contact you in case any delivery problems are encountered.

4.4 Where delivery is requested to offices, funeral homes, hotels or other locations, the signature of a third party may be taken as proof of delivery.

4.5 If the intended recipient is not present, has moved, or refuses to accept the item, we do not accept responsibility for delivering your order. We will contact you in this case to arrange redelivery. Charges will apply for re-delivery.

5. Cancellation
5.1 Cancellations may be made with 24 hours notice before the agreed delivery date. Please call us on 07810081048 or email janet@theflowerroombelfast.com to make a cancellation.

6. Customer Services
6.1 We hope you will be delighted with the service you receive from Janet and her team and we would very much like to hear your comments. If you would like to contact us, please emailjanet@theflowerroombelfast.com

6.2 Janet is a fully trained florist of 18 years and will strive to delivery beautiful floral designs each time, but if  you are not entirely satisfied with our service, please do not hesitate to contact us on 07810081048 or email janet@theflowerroombelfast.com